1. Introduction
Toronto Trace Private Investigator Agency (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
2. Information We Collect
Personal Information:
- Contact details (name, address, email, phone number)
- Identification documents when required for investigations
- Payment information
- Case-specific information relevant to investigations
Technical Information:
- IP address and browser type
- Website usage data through cookies
- Device information
3. How We Use Your Information
We use collected information to:
- Conduct professional investigation services
- Communicate with clients about cases
- Process payments and send invoices
- Comply with legal obligations
- Improve our services and website
- Maintain internal records
4. Legal Basis for Processing
We process personal information based on:
- Contractual necessity to provide investigation services
- Legal compliance with Ontario investigative laws
- Legitimate interests in conducting professional investigations
- Consent where required by law
5. Information Sharing and Disclosure
We may share information with:
- Law enforcement when legally required
- Courts and legal representatives with client consent
- Third-party service providers under confidentiality agreements
- Other licensed investigators when necessary for case collaboration
We do not sell or rent personal information to third parties.
6. Data Security Measures
We implement appropriate security measures, including:
- Encrypted digital storage
- Secure physical document storage
- Limited access to case files
- Regular security assessments
- Secure data transmission protocols
7. Data Retention
We retain information for:
- Active case files: Duration of investigation plus 7 years
- Financial records: 7 years for tax purposes
- Background check results: As required by applicable laws
- Client communications: 3 years after case closure
8. Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of personal information
- Restrict processing of your data
- Receive your data in portable format
- Withdraw consent where applicable
9. Cookies and Tracking Technologies
Our website uses cookies to:
- Analyze website traffic and usage patterns
- Remember your preferences
- Improve user experience
- You can disable cookies through your browser settings
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.
11. International Data Transfers
As a Toronto-based agency, we primarily operate within Canada. Any international data transfers will comply with applicable privacy laws and include appropriate safeguards.
12. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children without parental consent.
13. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date. Continued use of our services constitutes acceptance of changes.
14. Contact Information
For privacy-related inquiries or to exercise your rights, contact:
Privacy Officer
Toronto Trace Private Investigator Agency
3080 Yonge Street, Suite 6060, Toronto, Ontario, M4N 3N1
(647) 775-9444
investigations@torontotrace.ca
15. Complaints
If you have concerns about our privacy practices, you may file a complaint with:
Office of the Privacy Commissioner of Ontario
or
Office of the Privacy Commissioner of Canada
16. Acknowledgement
By using our services, you acknowledge:
- You have read and understood this Privacy Policy
- You consent to the collection and use of your information as described
- You understand your privacy rights as outlined above
